FAQ

Each trip has a pre-trip reception where this and other topics are covered.

If a tour is cancelled by Maestro Tours due to not having met traveler number requirements, you will be offered a refund or chance to join another tour. If the tour is cancelled due to weather, acts of terrorism, or any other force majeure – you will not receive a refund for that cancelled tour. For this reason, we encourage travel insurance.

All are welcome to travel with us! We’ve had many out-of-state travelers fly in to join us. On tours heading east from Buffalo, we are able to pick up travelers in Rochester and Syracuse. On tours heading west from Buffalo, we are able to pick up travelers from Fredonia and Dunkirk.

Maestro Tours can recommend other single travelers you can pair up with, but the decision is entirely up to you.

We do not sell travel insurance, but you’re welcome to buy it through some other source. Travelers have used Allianz Travel, Travel Insurance.com, and Travel Guard.

Full refunds are granted up to 60 days prior to Departure. Cancellations under 60 days of departure will be refunded less the $100 deposit and any “non-recoverable” items (i.e., accommodations, theater tickets, etc.). If passengers miss the departure at an origin, no refunds will be granted. For some tours there is a 90 to 120 day cancellation period- this will be noted on the receipts.

Stops are planned every 1-1/2 to 2-1/2 hours. Passengers are informed of the next rest stop. The on-board restroom is available as needed.

At the time of registration it is important to notify the office if you have mild dietary restrictions or are a vegetarian. It’s your responsibility to make certain your restrictions have been noted. It is usually not possible to accommodate those who wait until they are actually traveling to inform us of their special needs. If you have severe dietary restrictions, you may find this type of travel is not for you.

Maestro Tours allows you one medium to large piece of checked luggage and one carry-on. A carry-on bag is the responsibility of the traveler at all times. Overhead bins on the motor coach are generally smaller than airline overhead bins.

Yes! We would be happy to pick them up en route to our destination as long as they make arrangements at the time of registration. Otherwise, they can leave with us from Buffalo. With advance notice, we are also happy to welcome your friends or relatives who may live along the tour route and may wish to join us for a meal or an attraction.

The answer is almost always yes, particularly if you register and make your request at least 45 days prior to departure. Many travelers take advantage of this service to visit friends or relatives, or explore a destination in greater detail on their own and at their own expense.

Please note the Heart symbol on our Tour Overview – this denotes if a tour is physically easy.

In order to get full value from a travel experience, it is important to be in good mental and physical health. Walking and some step climbing is necessary to participate in the normal activities of our tours. The Tour Director cannot provide sustained attention to individual clients. Please be advised that we visit many cultural sites on tour, and not all of them may meet A.D.A. requirements due to their historic status.

Having said that, let us assure you that people with mobility restrictions are welcome on our tours. Many of our travelers are over 70 (or even 80 or 90), this is something we keep in mind when planning our itineraries. We would be happy to consult with you personally should you have questions regarding the amount of walking, elevations, etc., on a particular tour.

When a tour has deposits for all 52 seats, the tour is Wait Listed. We continue to take names (no deposit) and notify people when space is available. There is no obligation to travel just because your name is on the Wait List. Many wait-listed tours eventually depart with space available!